Resource Center Administrator/Facilitator
Squamish, BC, Canada
Full Time
Experienced
If you enjoy helping others achieve their employment goals, we have a rewarding opportunity for you. Back in Motion Rehab, in partnership with Open Door Group has an opportunity in our Squamish Employment Services Centre.
Job Description
POSITION TITLE: Resource Center Administrator/Facilitator
PROGRAM: WorkBC
REPORTS TO: Site Manager
Location: Squamish
Status: Full – Time (37.5 hours per week)
Wage Rage: $25-$27/hour
SUMMARY:
Reporting to the Program Manager, this role encompasses Resource Centre Administrator/Facilitation and Case Management as needed. This role is responsible for supporting the job search activities of clients who utilize the Resource Centre as well as facilitating workshops on a range of topics related to employment readiness, as they move through services.
The Resource Centre Administrator supports client activities in the Resource Centre by providing clients with guidance in using computers and internet for employment specific research, resume writing and applications. This role entails performing frontline employment services to job seekers and assisting with administration for team members and general service operations. You will be welcoming new and existing clients into the resource room as well as managing client records and caseload reports. You will assist with purchasing supplies, and drafting, printing and posting updates/notifications as well as maintaining resource room presentation.
RESPONSIBILTIES:
SPECIFIC SKILLS
MINIMUM EXPERIENCE AND QUALIFICATIONS
Job Description
POSITION TITLE: Resource Center Administrator/Facilitator
PROGRAM: WorkBC
REPORTS TO: Site Manager
Location: Squamish
Status: Full – Time (37.5 hours per week)
Wage Rage: $25-$27/hour
SUMMARY:
Reporting to the Program Manager, this role encompasses Resource Centre Administrator/Facilitation and Case Management as needed. This role is responsible for supporting the job search activities of clients who utilize the Resource Centre as well as facilitating workshops on a range of topics related to employment readiness, as they move through services.
The Resource Centre Administrator supports client activities in the Resource Centre by providing clients with guidance in using computers and internet for employment specific research, resume writing and applications. This role entails performing frontline employment services to job seekers and assisting with administration for team members and general service operations. You will be welcoming new and existing clients into the resource room as well as managing client records and caseload reports. You will assist with purchasing supplies, and drafting, printing and posting updates/notifications as well as maintaining resource room presentation.
RESPONSIBILTIES:
- Provide general front desk and client support
- Assist clients in the use of computers and photocopying/printing and accessing employment information
- Register clients into the Ministry database and assess eligibility for services
- Book Client appointments with staff for ongoing service needs, quickly and efficiently.
- Assist clients to access and use online government databases related to their employment situation
- Provide one to one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills, including directing client to the appropriate material related to services they may require
- Maintain a current job board for clients; order and maintain current resource materials to assist clients with job search and identifying community supports they can access
- Engage with and oversee client job-search specific computer use in the resource room
- Provide administrative assistance to other staff members and maintain office safety and upkeep
- Works collaboratively with Job Developer to ensure Employment verification can be obtained for all clients and that employers recruitment needs can be met.
- Work collaboratively with WorkBC sites and colleagues to ensure Client engagement is optimal
- Facilitate one to one and group workshops on a variety of topics related to employment readiness.
- Assist with some Case Management support and file administration and case notes
- Other tasks as identified by the Program Manager.
- Patient, kind and compassionate in working with a wide range of general and marginalized clients.
- Collaborative, engaging and motivated in working with clients to enhance labour market attachment.
- Committed to providing quality service and meeting or exceeding program deliverables.
- Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends
- Displays a reflective, learning and problem solving approach to work
- Ability to multitask, prioritize and remain calm under pressure.
SPECIFIC SKILLS
- Strong client service skills; able to establish and maintain collaborative and productive working relationships with clients and team members, using a strengths-based approach
- Ability to communicate effectively, both verbally and in writing.
- Ability to provide and develop resume writing skills and labour market research skills
- Exceptional administrative skills including typing 60 wpm, organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination
- Physically able to lift small packages and storage tubs, on occasion as needed
MINIMUM EXPERIENCE AND QUALIFICATIONS
- Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
- Certified Career Development Practitioner (CCDP) designation preferred.
- Minimum of 2 years of experience in providing customer service and resolving problems both in-person and in a virtual service delivery environment.
- Demonstrated experience working in a diverse and inclusive work environment, with individuals with complex barriers and a broad range of cultural backgrounds.
- Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training.
- Excellent interpersonal and coaching skills.
If you are interested, we would love to hear from you.
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