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Medical Receptionist - Legacies | Nordel

STATUS:                      Casual
LOCATION:                 Nordel

HOURS OF WORK:    On-Call (Work schedule is for PM shifts including weekends and on call shifts as needed)

Pls note:  This position is for Back in Motion's subsidiary company, Legacies Health Centre.

Reporting to the Administrative Manager, the Medical Receptionist will provide clinicians and clients smooth day to day support activities in the clinic; providing clerical and administrative support to the clinic staff, visitors and clients.

Responsibilities and Duties

  • Register the patient in our Electronic Medical Software, collect payment, issue receipts
  • Direct bill the 3rd Party Insurer
  • Answer Phones with Customer Care Excellence
  • Assist patients to reschedule appointments
  • Cash/POS Handling
  • Answering of Phones (head-set provided)
  • Washing and Folding of Laundry (standing)
  • Restocking Retail Products (minimal lifting)
  •  Maintaining Clinic Image (Assisting with keeping the clinic clean & tidy)

The Call Centre:

  • Managing phone correspondence with patients (head-set provided)
  • Managing email correspondence with patients

The Billing Department:

  • Processing Advanced Billings to and from Insurers
  • Processing Medical Records
  • Have a strong understanding of our health professional services, and assist patients with bookings

Qualifications and Skills

  • 1-3 year post-secondary certificate or diploma in business or related field is preferred
  • 1 -3 years of experience in providing administrative support to a clinic or healthcare related environment
  • Customer service focus with strong communication skills
  • Experience using clinic systems such as JANE, etc.
  • Detail oriented with exceptional problem solving skills
  • Demonstrated ability to be adaptable and flexible
  • Ability to handle confidential information in compliance with the Health Information Act of BC guidelines
  • Excellent team player, quick learner, friendly and professional
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